FAQ
Straight answers
Most of these come up in the first ten minutes of a call. If yours is not here, phone us — we would rather talk you out of the wrong thing than sell it to you.
Accuracy
Less than you think, usually. And the honest answer is that it depends on the part, the environment, and what decision the measurement is going to drive.
Accuracy is a budget, not a target. Every step tighter costs equipment, time, controlled conditions and patience. Buying more of it than the job needs is one of the commonest ways people waste money on 3D scanning.
Start from the tolerance, not the scanner. Metrology’s long-standing rule of thumb is that your measuring system should be roughly ten times finer than the tolerance you are checking. On a ±0.5 mm tolerance that puts you around 0.05 mm, which handheld scanning does comfortably. On ±0.02 mm it does not, and you are into a CMM. Plenty of shops work to 4:1 rather than 10:1, so treat it as a starting point for the conversation, not a law.
Then look at where the part will be measured. This is the one people forget. Every dimension on every technical drawing applies at 20 °C — that is ISO 1, and it has been the reference temperature since 1931. Steel moves about 11.7 microns per metre per degree. Aluminium moves about twice that. An aluminium housing 400 mm long, measured on a shop floor at 28 °C rather than 20 °C, is roughly 74 microns longer than the drawing says it should be — which has already blown a ±0.05 mm tolerance before anyone has touched it with a scanner.
So chasing sub-0.1 mm accuracy in an unheated shop in February, or in a foundry, or outdoors in the sun, is chasing a number the environment will not let you keep. That is not a reason to skip the scan. It is a reason to be honest about what the scan can be used to claim.
And look at the condition of the part. A worn, corroded, cast or hand-finished part is not its drawing any more. Scanning a worn bushing to 0.02 mm captures the wear beautifully — you have measured erosion, not design intent. Valuable when wear is what you are studying; close to useless when you were hoping to recover the original dimensions. Same with sand-cast surfaces, weld spatter, filler, paint build-up and anything that has been in service for thirty years: the surface variation is already larger than the accuracy you were arguing about.
The question we will ask you. Not “how accurate do you want it?” — everybody answers “very” to that. The question is what you are going to do with the number. Machine a mating part, quote a repair, prove a warranty claim, print a display model, check for deflection, or archive a shape before it is gone? Each has a different right answer, and some of them do not need a scanner at all.
They get used interchangeably in sales material and they should not be.
Accuracy is how close the measurement is to the truth. Resolution is the smallest feature the scanner can distinguish — how fine the detail is, not how correct it is. Repeatability is whether you get the same answer twice.
A scanner can have beautiful resolution and be consistently wrong. It can be repeatable and inaccurate, which is the dangerous combination, because consistency reads as confidence.
And on any handheld scan there is a further figure that matters more than the headline one: accuracy over distance, the error that accumulates as you track across a large object. A machine quoted at 0.1 mm point accuracy might add 0.3 mm for every metre you travel. On a bracket that is irrelevant. On a twelve-metre hull it is the only number that matters. Compare the figure that applies to the size of thing you actually scan.
Not from the scan alone, no. A scan records the part as it is today, including thirty years of wear, corrosion, denting and whatever the last person to repair it did.
What can be done is reconstruct intent: symmetry, nominal radii, whole-number dimensions, standard thread and bearing sizes, and the unworn areas of the part that tell you what the worn areas used to be. That is a reverse engineering job done by a person who knows what they are looking at, and the scan is the raw material for it rather than the answer.
If an original drawing exists, even a bad one, bring it. If a second, less worn example of the part exists, that is often worth more than any amount of extra scanning accuracy.
What you get
Not usefully, no — and this is the single most common misunderstanding about 3D scanning.
A scan is a mesh: millions of flat triangles stretched over the shape of the object. It knows where the surface is. It does not know that this bit is a hole, that one is a fillet, or that this face is meant to be flat.
CAD works in NURBS — smooth surfaces defined by mathematics rather than by triangles, with real features behind them. A hole has a diameter. A fillet has a radius. You can change them.
So dropping a mesh into a CAD package gets you a heavy, unintelligent blob sitting in the model space. Something has to translate between the two, and that something is either software or a person. We can supply STEP files — surfaced versions of scan files, not full CAD files — and full reverse engineering is available on request.
Tell us what your next step is — a printer, a mill, a CAD package, a game engine or an archive — and we will hand you the format that step wants.
There is not one answer, because there is not one scanner. Each machine has a size range it is good at, and using the wrong one is the fastest way to waste a day.
Roughly: small parts and fine detail want Artec Spider II or Artec Neo. Anything from a bread box up to a large vehicle is Artec Leo territory. Buildings, sites and landscapes want Artec Ray II or Artec Jet. Bigger objects are not a problem in themselves — they just take longer and need the right machine.
On a services job we bring whatever the object needs. Describe the part and we will tell you which one it is, and if the honest answer is that scanning is the wrong tool, we will say that too.
Buying and owning
We do not rent scanners out. These are precision instruments and they behave much better in the hands of someone who uses them every week.
What we do instead is come and do the scanning for you — same equipment, same results, and you get processed data at the end rather than a project you have to learn on. If you want to own one, we will get you trained on it properly.
Yes. Training is included when you buy a scanner from us — and not a slide deck. We put the scanner in your hands, on your own parts.
After that, the part that matters more: ongoing support for as long as you own the machine. Your reseller is the first call when something goes wrong, and we answer the phone.
Artec Studio is licensed separately from the scanner, and how updates work depends on which licence you hold.
Artec Studio Lite is photogrammetry only — Individual for personal use, Business for commercial. Full Artec Studio comes as either a subscription or a lifetime licence. A subscription includes minor updates and major version upgrades for as long as it is active. A lifetime licence never expires but receives minor updates and bugfixes only, with no upgrade to future major versions. One licence installs on one PC.
Which one suits you depends on how often you scan and whether you want new capture modes as they land. We will walk you through it before you buy, so there are no surprises a year in.
Scanning services are charged by the hour or by the day, depending on the job, plus travel where it applies. Call or email and we will quote it — we would rather understand the job first than publish a number that turns out to be wrong for you.
Scanners are quoted in Canadian dollars (or USD if you prefer), with duty, brokerage and delivery in the number. No border surprises.
Mobile scanning service is available in the Greater Toronto Area, and elsewhere on request.
Credentials
It is Artec’s top partner accreditation, and it is earned by examination rather than by signing a reseller agreement.
The test is set by Artec’s own training and support team. It covers the entire professional product line — every scanner and the software — on the equipment itself and on knowing how to use it. It is reassessed every year, so it has to be re-earned rather than kept.
Fewer than a hundred companies worldwide hold Gold or Ambassador status. We are one of them.
Artec 3D publishes the list each year. See the most recent announcement from Artec 3D.
The scanner is identical whoever sells it. Everything around it is not.
Your reseller is who trains you, who you call when something goes wrong in the middle of a job, and who tells you before you buy whether the machine you are looking at is the right one for your work. A box arrives either way. What differs is whether there is somebody behind it who has run this equipment on paying work.
A fair question to put to any reseller, including us: how many hours have you personally put on the scanner you are selling me?
Ask it. We will give you a straight answer, including when the answer is that you do not need us.